Return and Refund Policy

Last Updated: October 15, 2026

At Homelary, we want you to feel confident shopping for your home. If something isn't right with your order, we're here to help.

This Return and Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds for purchases made through homelary.com.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must be unused, undamaged, and in their original condition, with original packaging where reasonably available.

Items that have been used, washed, or damaged after delivery are generally not eligible for return under our voluntary return policy, unless the return is related to a defective, damaged, incorrect, or misdescribed item, or a return is otherwise required by applicable law.

To start a return, please contact us at support@homelary.com before sending any item back. Our team will review your request and provide return instructions.

Nothing in this policy limits your statutory consumer rights.

2. How to Start a Return

To request a return:

1. Email support@homelary.com with your order number.

2. Explain why you would like to return the item.

3. If the item is damaged, defective, or incorrect, include clear photos where possible.

4. Wait for our team to confirm the next steps and provide return instructions.

5. Send the approved return according to the instructions provided.

Please do not send items to us without first contacting our customer support team.

For eligible change-of-mind returns, customers are responsible for return shipping costs. We recommend using a shipping service with tracking so you can keep a record of your return.

If an item is defective, damaged, incorrect, or otherwise does not comply with applicable law, we will handle return shipping costs and other remedies in accordance with applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive the wrong product, contact us at support@homelary.com as soon as possible.

Please provide:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging, where possible

Our team will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

You will not be required to pay return shipping costs where Homelary is responsible for the issue or where applicable law requires us to cover those costs.

4. Non-Returnable Items

Under our voluntary return policy, items that have been used, washed, or damaged after delivery are generally not eligible for return.

Other exclusions may apply where they are clearly disclosed before purchase and permitted by applicable law.

These exclusions do not apply where a return, refund, repair, replacement, or other remedy is required by applicable consumer protection law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you would like to exchange an item for a different design or size, please contact support@homelary.com before returning your order.

Exchanges are subject to product availability and applicable consumer protection laws.

If an exchange is unavailable, our team will explain the available options.

6. Order Cancellations

If you wish to cancel an order, please contact support@homelary.com as soon as possible and include your order number.

If your order has not yet been processed or shipped, we will review whether cancellation is possible.

Once an order has been processed or shipped, cancellation may no longer be possible through our standard order cancellation process. However, you may still have return or cancellation rights under applicable law.

Nothing in this section limits any statutory cancellation rights you may have.

7. European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you generally have the right to withdraw from an eligible purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us of your decision to withdraw, you generally have another 14 days to send the goods back.

We will issue eligible refunds within the period required by applicable law. Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Eligible refunds generally include the purchase price and the cost of standard delivery. Additional costs resulting from choosing a more expensive delivery option may not be refundable, as permitted by law.

Customers may be responsible for the direct cost of returning goods when legally permitted and where the required information has been provided before purchase.

The 30-day voluntary return policy described above does not replace or restrict any mandatory statutory rights you may have.

To exercise your withdrawal rights, contact support@homelary.com.

8. United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you generally have the right to cancel an eligible purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

After notifying us of your decision to cancel, you generally have another 14 days to return the goods.

We will process eligible refunds within the timeframe required by applicable law. Where permitted, we may wait until we receive the returned goods or evidence that they have been sent back before issuing the refund.

Eligible refunds generally include the purchase price and standard delivery costs. Additional costs for express or premium delivery may not be refundable, as permitted by law.

Customers may be responsible for return shipping costs where legally permitted and where the required information has been provided before purchase.

Nothing in this section limits your statutory consumer rights.

To exercise your cancellation rights, contact support@homelary.com.

9. Refund Processing

Once we receive and inspect an authorized return, we will notify you of the outcome of our review.

If your refund is approved, it will generally be issued to your original payment method unless otherwise agreed or required by law.

The time it takes for a refund to appear in your account depends on your payment provider or financial institution.

If your refund has been approved but has not appeared after a reasonable processing period, please contact support@homelary.com with your order details.

This policy does not limit any rights or remedies available under applicable consumer protection laws, including rights relating to defective products, products that do not match their descriptions, or orders that have not been delivered as agreed.

10. Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or damaged items, please contact us.

Homelary Customer Support

Email: support@homelary.com

Website: https://homelary.com/

Please include your order number so we can assist you more efficiently.